"I have been toying with a B2B concept for a while. I think it has great potential. How do I take it forward?"
As an entrepreneur, I often get this question from budding entrepreneurs.
First off, a B2B Service is one of the most challenging segments to penetrate. Consider these steps to pre-launch a B2B start-up:
1. Conducting a Pilot – If you have a good job, do not jump ship. Instead, take some time off and try out a pilot "live." If your concept/invention pertains to the same industry you are currently employed, have an attorney review your employment contract for "conflict of interest" and "no compete" clauses. Since start-ups do not qualify for SBA loans, hire a qualified consultant to review your financials (both business and household), type of business formation (S, LLC, C, etc.), liability insurance, etc.
2. Implementing Marketing Plan – Make sure you implement your marketing plan (from the actual business plan) to promote the pilot (as if it were the real launch!). It's better to have an average concept backed by a super-duper marketing plan (recipe for success) than a super-duper concept supported by an average marketing plan. Therefore, a significant amount of time and effort must be paid to developing the marketing plan. Ideally, it should also be reviewed by a marketing expert or a social media consultant, thus ensuring that the bases are amply covered.
3. In the Case of Local Service – If it is a local service, some meaning networking is critically coupled with several live campaigns (with real money) to get a good reaction for the future clients' actual outcome. When campaigns are launched or conducted without real money, they could lack the kind of intensity that is generally needed to get the right feel for the market. For instance, if the product or service relates to the real estate valuation market, it is critical to network with the local appraisers, assessors, realtors, social media consultants, etc.
4. In Case of National Service – If it is a national service, it's essential to mobilize the marketing Rolodex (LinkedIn, FB, Instagram, etc.), with an announcement that you are open for business. Before promoting national service, it's essential to understand the industry trend, especially any emerging trend. It's good to visit one or two seminars or conferences where national vendors display their products at the exhibit hall. While attending such conferences could be expensive and time-consuming, the resulting rewards generally far exceed the associated costs.
5. Campaigning on Twitter – Campaigning on Twitter is more specialized than other social vehicles, so it's crucial to simultaneously implement the marketing campaigns. The campaigns need to fine-tune, and rerun (or re-implemented) based on Twitter Analytic, which could often be an iterative process to optimize the marketing plan, and short-cut could lead to an inefficient strategy. It might be a good idea to even consult with a well-known Twitter expert to iron out any hidden inconsistencies. The point is, the marketing plan must virtually back the product or service being promoted.
6. Advice from the like-minded – Seek advice from the like-minded B2B entrepreneurs – both successful and struggling – to avoid reinventing the wheel. It will save you many trips to the ER, so to say. Locally, it complements networking and, nationally, it saves a ton by not having to attend some vital industry seminars. As long as the product or service is not directly complete with theirs, most would welcome and satisfy your curiosity by sharing their road to success, critical in developing self-confidence.
7. Publishing the Underlying Concept – If you have already written a book highlighting the invention's underlying concept, it might be a good idea to join the Amazon Marketing Service to beef up its sale, bolstering "indirect" marketing before the actual pre-launch. The Kindle version alone is not enough; the Paperback is equally essential. Additionally, Twitter and other social campaigns need to be developed with direct links to the book. Ideally, the book's publication should coincide with the pre-launch of the actual product or service to intensify the marketing efforts without having to split the advertising and marketing costs.
8. Business IT Concept – If it is a Business IT concept, it's imperative to copyright it, leading to patenting; otherwise, the market protection would be virtually absent. While it's costly to patent it in a host of other countries at the outset, it is prudent to start the process here, gradually followed by the nations as they would be penetrated. The filing of the US copyright and provisional patenting will, at least, prevent the foreign companies from doing business here from directly infringing on yours. The provisional patent application will buy you 12 months to prepare for and submit the actual application (during which time "patent pending" could be added).
9. Analyze the Pilot Results – Analyze the results from the pilot as they come in, preferably in direct collaboration with a well-known marketing consultant, and seeking analytical help from a consulting data scientist could make sense as well. If you find that the results far exceeded your (and your consultant's) expectations, work on initiating a much larger pilot with the updated service coupled with a vastly upgraded marketing plan, adequately factoring in the initial pilot's inputs. If the follow-up growth curve is exponential (at this point, linear growth is not good enough!), you are "on to something."
As indicated above, a pre-launch is a critical interim stage that must not be ignored. Far too many budding entrepreneurs make the mistake of launching the product/service without a meaningful pilot, thereby depriving them of the market knowledge, a priori, to face the competition.